5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the support that property managers want, but too often do not because of a lack of continuing excellent management procedures.
Safety guard businesses are unlike any seller that a property supervisor usually hires. If you hire a painter, you are able to see whether or not they do their jobs by looking at the walls. But when you hire a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it’s crucial to implement a system of verification and quality management to make sure that problems associated with the lack of doing these jobs don’t begin to happen.
In this article we’ll discuss five (5) easy actions to improving your security guard service and attaining everything you picture as your ideal building site security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen if the protector is a good match for your house is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This first conversation can tell you a good deal about what to expect from that shield and it provides you a chance to request another shield if you feel that it is essential.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each shield to the company itself, in several circumstances the guard’s orientation to his delegated land is not as complete. We call the orientation for the delegated land”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double lender? (Double banks is the process of experiencing a veteran guard working at the same time as the new guard.)
Determine the answer to each of these questions and make certain that they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and your site specific training to acquire an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is among the more important factors of very good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most effective are:
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your premises. These tracking systems allow the security guard company to monitor the time and log the action of the guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which empower the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when choosing a security adviser be sure that the adviser is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your existing security guard company.